At Claire Papers, we strive to provide high-quality office equipment and a seamless shopping experience. However, we understand that sometimes things don’t go as expected. Please read our return and refund policy below for details about how we handle returns and refunds.
1. Returns
We operate on a Cash on Delivery (COD) basis, and we do not accept returns for products once they have been delivered and accepted.
However, if the products are damaged or defective upon delivery, we offer a return and replacement option under the following conditions:
- Eligibility: The return must be reported within 7 days from the date of delivery.
- Damaged or Defective Products: If the product is damaged, defective, or does not meet the description on our website, please contact us immediately within the 7-day window to initiate a return.
- Return Process: To initiate a return, please send an email to [email protected] with your order details, including:
- Order number
- Description of the issue
- Photographs of the damaged or defective product (if applicable)
2. Refunds
Once the return is approved and the product is received, a refund will be issued via the same method as the payment (if applicable).
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product.
3. Non-Refundable Items
Please note that items that have been used or opened are not eligible for return or refund. If the product is found to be in good condition and the issue is not due to damage or defect, it will not be eligible for a return or refund.
4. Exchange Policy
Currently, we do not offer exchanges for any products once they have been delivered. If you receive a damaged or defective product, we will replace it based on the return and replacement process outlined above.
5. Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact us at [email protected].